Troubleshooting
From Alcugs
Introduction
Prp Blender Plugin
RuntimeError: Unsupported file <filename>, expecting an .age file
When you go to export the Age, and it asks you for a filename, make sure you put in agename.age and *not* agename.blend *nor* agename.AGE
export error: USHRT_MAX
This occurs when the number of vertices in a mesh is greater than 65535. Solution is to seperate the mesh into smaller meshes. Go to Dustin's Third Tutorial to learn 2 ways that would fix your problem.
Error: Age name mismatch "whatever" in manifest "whatever" in page
When PrpBlenderPlugin imports an Age, it creates a folder for temporary files. If that folder weren't deleted, it could cause this. Delete any folders that you didn't put there. You may have to search around for the folder, it seems to put it wherever the working directory is! Mine was in the same folder I last exported to.
RuntimeError: couldn't load image data in Blender
You may have imported from two Ages, and their textures conflict with each other(possibly repeated names). Possible Solution: remove textures, or try to rename them.
Unable to export textures
This is a problem for some people. You can try resizing the texture to a smaller image. You can also try using another format.
Presumably, it is advised to keep the aspect ratio of textures close to any of:
[1,2,4,8,16,32,64,128,256,512,1024,2048,4096]x[1,2,4,8,16,32,64,128,256,512,1024,2048,4096]
For example 4096x265 or 2048x512. It doesn't seem to matter too much, but when in trouble, give it a shot.
Unable to Import
If it says that "Import is dissabled by default, you must agree that you are not going to use Cyan protected material without their permission": You have to edit alcconfig.py and change the line:
I_agree_that_I_am_NOT_going_to_use_CYAN_material_on_other_games_or_projects_wihout_written_permission_from_CYAN = 0
from a "0" at the end to a "1". By doing so, I guess you're supposed to agree to what that line says!
Uru Age Manager
Error: Unable to set the date of UruAgeManager.pak
One of the Python files is newer than UruAgeManager.pak, which will result in UruAgeManager not working. Furthermore, UruAgeManager was unable to set the "modified" date. Make sure that Uru is not running. If it still gives the message, try using the free AnteDator software, and setting the date on UruAgeManager to being newer. You can download AnteDator here: http://www.snapfiles.com/get/antedator.html.
Error Installing
If you get the message:
Main file updating failed, operation cancelled!
Main file Data integrity (CRC) error.
Then your python.pak file has probably been modified(perhaps by a Flymode patch). You can try restoring the python.pak file, if you made a backup of the Python folder when you installed Flymode. UruAgeManager should then install. I haven't tested it yet, but you should be able to install Flymode again, afterwards.
I simply copied my backup of the original python.pak file with the name UruAgeManager.pak into the Python folder and was able to install UruAgeManager without any problems. I did not need to touch my current python.pak file which has the Flymode patch applied. --Marck
Error Installing
If it tells you that you have the wrong folder:
- Did you copy python.pak to UruAgeManager.pak in the same folder before installing?
- Did you choose the main folder for Pots or Complete Chronicles?
- if you still have problems, then it may be than Windows is hiding the .pak part, so when you rename it, you're really renaming it UruAgeManager.pak.pak . Try renaming it as just UruAgeManager, and seeing if that works.
UAM says that UruAgeManager.dat, python\UruAgemanager.pak, or avi\UruAgemanager.avi is missing
Look to see if those 3 files are indeed missing. If they aren't, then restarting your computer seems to fix the problem.
Program Freezes When Downloading
It isn't frozen, it's downloading. Check your internet activity, if you want to know if it is still active.
(if it actually is frozen (the internet activity is at 0%), go to the Age Manager and press alt+F4 to force quit)
It may also be waiting in a queue in the server. So you should give it some time. The program has never "actually" frozen on me.
Error: Problem downloading file: whatever.sum
You probably canceled a download part way through, and tried to download again. However, the .sum file can't be downloaded again, since it is read-only. You have to manually delete the .sum file from your /dat folder.
General Things to Try
- Make sure you have the most recent version.
- Make sure you have the latest Age list(By clicking the "update." button).
- Try deleting UruAgeManager.ini
- Try going to the advanced tab, and clicking "Recalculate versions and corruption info"
- If you can't use the Update function, or the program won't even let you get that far, try manually downloading UruAgeManager.dat from UruAgeManager.
- Try installing a fresh copy of Uru Age Manager (Note: I've never had to do this.)
If you want to get a good feeling for what is going on, these files are text:
- UruAgeManager.dat contains data on all registered Ages. This is what is updated if you click on "update".
- UruAgeManager.ini contains local information, like detected versions. It can be safely deleted, when the program isn't running.
- UruAgeManager.int is the only file that Uru will look at. It contains information on Filenames and Spawnpoints and Text.
Creating Ages
If resizing an object in Blender doesn't result in it being resized in Uru
Do not scale the object in "object mode". Switch to "edit mode", select all, then resize. To reset an object to its original (object mode) size go to menu > transform > clear/apply > clear size. (or alt-s). This is especially applicable to kickables. (Thanks to Aloys for this information!)
If lines from one of the pink cubes are pointing all over in Blender
Make sure that you are using Blender v2.37 or v2.40, as v2.40beta has these glitches.
If surfaces are only visible from some angles in Uru
Make sure that you are using Blender v2.37 or v2.40, as v2.40beta has these glitches.
If your texture mapping is good in Blender, but all messed up in Uru
You can try putting all the texture images from a single object, into a single texture image. This may take care of the problem.
If you get the "Corrupted Files" message when linking to an Age you made:
- you need to generate a .sum file, everytime you export.
- you need to have the .age .prp .sum files in the \dat folder
- when you made the Age in Blender, did you set the Sequence Prefix to a unique number? It has to be different from every other Age in the \dat folder. I registered number 104 in the Wiki, but I used it for 2 Ages: Dustin.age and Dustin2.age. Uru crashes and gives the same dang message! Corrupted files and such. Even if you delete the old files, the number and filename are registered in the vault. If you use the same number, it has to be under the same filename!
- I haven't had this problem yet, but did you name the spawnpoint correctly?
If your object is totally invisible, or invisible from the wrong side
Your normals are probably pointing the wrong way. See this tutorial: Dustin's Fourth Tutorial.
Uru crashes after the first two startup videos
- Disable the Ages you have installed in UruAgeManager.
- Manually delete any files in your /dat folder, that are not Cyan's. These include Unofficial Ages, your own homemade Ages, and (perhaps)any folders.
